Guides
Step-by-step guides to the GRA register, online casino licences, the Gambling Control Act 2025, payouts, complaints and self-exclusion in Kenya.
Checking a licence
How to confirm that an online casino brand holds a licence from the Gambling Regulatory Authority before you rely on anything it says.
- How to check an online casino licence in Kenya
Match the company name, trading name, licence number and domain of a casino site against the GRA list of licensed gaming companies, step by step.
Reading the GRA register
What each column of the regulator's list of licensed gaming companies means, what the list leaves out and how to read an entry without guessing.
- How to read the GRA list of licensed operators
What the BK, PG and PL columns, the status and the domain mean on the GRA list of licensed gaming companies, and what the list does not record.
What the law requires
The duties the Gambling Control Act 2025 and the 2026 regulations place on an online casino, set out section by section for the player's side of the table.
- What does Kenyan law require of an online casino?
The duties the Gambling Control Act 2025 and the 2026 regulations place on an online casino in Kenya: licence, security, player accounts, game rules.
Deposits, balances and payouts
What the Act says about money in a player's account: how deposits are accepted, when winnings must be credited and what happens to idle balances.
- How fast must a licensed online casino pay winnings in Kenya?
When a licensed online casino in Kenya must credit winnings, how prize payments are tiered by size and what the Act says about your account balance.
Complaints and disputes
The route a dispute with a licensed online casino takes in Kenya: the operator's customer care centre, the regulator, then the Gambling Appeals Tribunal.
- How to complain about an online casino in Kenya
The order of a complaint against a licensed online casino in Kenya: customer care centre, the GRA complaint form, then the Gambling Appeals Tribunal.
Age checks and self-exclusion
The protections the law builds in for players: proof of age, limit-setting tools and the self-exclusion register kept by the regulator.
- How to self-exclude from online casinos in Kenya
How self-exclusion works in Kenya under section 115 of the Gambling Control Act 2025: who to notify, the form, the periods and the operator's duties.
Terms explained
Short definitions of the words that appear in the register and in the Gambling Control Act 2025, each traced to the section that uses it.
- What is a public gaming licence (PG) in Kenya?
What the PG (public gaming) licence number on the GRA list means, how the Gambling Control Act 2025 words it and how it differs from BK and PL.
- What is the Gambling Appeals Tribunal?
What the Gambling Appeals Tribunal is under the Gambling Control Act 2025, who sits on it, what it hears and the fourteen-day limits that apply.