Complaints and disputes
The route a dispute with a licensed online casino takes in Kenya: the operator's customer care centre, the regulator, then the Gambling Appeals Tribunal.
A dispute has an order: the licensee first, the Authority second, the Tribunal third. Each step has its own legal basis and, in places, its own deadline.
- How to complain about an online casino in Kenya
The order of a complaint against a licensed online casino in Kenya: customer care centre, the GRA complaint form, then the Gambling Appeals Tribunal.